Contact & Support

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Technical Support

Support Hours: Monday – Friday, 7:00 AM – 7:00 PM Pacific Time

Target Response Time: We acknowledge all support requests within 4 business hours. Most issues are resolved within 1 business day.

Escalation Path: If your issue is not resolved within 24 hours, reply to your support ticket with "ESCALATE" in the subject line. Escalated tickets are reviewed by a senior engineer within 2 hours during business hours.

Critical Incidents: For platform-wide outages or security emergencies outside business hours, email security@savevycoupons.com with "URGENT" in the subject line. Our on-call team monitors this inbox 24/7.

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Abuse Reporting

Email: abuse@savevycoupons.com

If you receive unwanted, suspicious, or spammy email that appears to originate from SavevyCoupons or a merchant using our platform, please report it.

What to include:

Full email headers (if possible)
The sender address and subject line
A brief description of why you believe the email is abusive

Response: All abuse reports are acknowledged within 24 hours and investigated within 2 business days. Confirmed violations result in enforcement actions per our Acceptable Use Policy.

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Security Reporting

Email: security@savevycoupons.com

We encourage responsible disclosure of security vulnerabilities. If you discover a potential vulnerability in our platform, please report it to us before disclosing it publicly.

Responsible Disclosure Process:

Send your findings to security@savevycoupons.com with "Vulnerability Report" in the subject
Include a detailed description, steps to reproduce, and any proof-of-concept
We acknowledge receipt within 48 hours
We provide an initial severity assessment within 5 business days
We aim to remediate confirmed vulnerabilities within 30 days

Please do not access, modify, or delete other users' data during testing. See our Trust Center for full details.

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Technical Support

Abuse Reporting

Security Reporting

Company Information